LEGAL
Refund and Credit Policy
Effective date: October 20, 2026.
This policy applies to DD Verify, an email verification service operated by Data Dabble, Inc. Credits are used to pay for eligible email-verification results. This page explains how free daily usage, paid credits, monthly rollover and refunds work.
How credits work
| Type | How you get it | Expiry |
|---|---|---|
| Free daily credits | 150 per day on every confirmed account | Reset daily at 12:00 AM Pacific Time; unused credits do not carry over |
| One-time credit packs | Bought once, no subscription | Never expire |
| Monthly plan credits | Included in your monthly plan | Roll over for one additional billing cycle, then expire (see "Monthly credit rollover" below) |
Credits are used in this order: (1) free daily credits, (2) the oldest rolled-over monthly credits, (3) current monthly credits, then (4) one-time pack credits, so credits that never expire are spent last.
Monthly credit rollover
Unused monthly credits roll over for one additional billing cycle only. For example, credits unused in Month 1 can still be used during Month 2, and any Month 1 credits still unused at the end of Month 2 expire. Your account shows daily free credits, monthly credits, rolled-over monthly credits with their expiration date, and one-time credits separately.
What counts as a verification
DD Verify treats the free daily allowance separately from purchased and monthly credits:
- Free daily allowance: Every attempted non-duplicate verification counts toward the 150-verification daily limit, regardless of whether the result is Valid, Invalid, Catch-All or Unknown.
- Purchased and monthly credits: A paid credit is used when DD Verify returns Valid, Invalid or Catch-All. Unknown results do not consume a purchased or monthly credit.
- Duplicates: Duplicate addresses within the same batch do not consume a purchased or monthly credit.
Refunds
- No refunds in general: credit purchases and monthly plan charges are final and non-refundable, except as described below or where the law requires otherwise.
- Required by law: nothing in this policy limits any refund or other right you have under the law that applies to you.
- Service failures: if a run fails because of a fault on our side, we put the credits for the affected addresses back on your account, or refund the charge where appropriate.
- Duplicate or mistaken charges: we correct these, by refund where appropriate.
To ask us to review a charge or a service failure, email support@datadabble.co from your account address with the date and amount. We aim to respond within 5 business days. Approved refunds go back to the original payment method through Stripe and can take 5 to 10 business days to show.
If a refund is approved for credits that were already used, those credits are removed from your balance and the refund is reduced accordingly. Your balance is never taken below zero.
Cancelling a monthly plan
You can cancel at any time in your account. Cancellation takes effect at the end of the current paid billing period, and no further renewal charge is made. Free daily credits continue after you cancel.
Changing plans
Upgrades take effect immediately, with prorated billing. Downgrades take effect at the next renewal.
Failed payments
If a renewal payment fails, Stripe retries automatically and we email you. We give you a 7-day grace period before the plan is paused. Credits already on your account are not removed when a payment fails.
Taxes
Prices are shown in U.S. dollars and do not include applicable taxes. Where required by law, applicable sales, use, VAT, GST, or similar taxes may be calculated and added at checkout.